Skills

User Researcher with 6+ years of experience conducting greenfield research, analyzing data, and delivering actionable insights to improve product experiences. Skilled in user interviews, surveys, usability testing, and ethnographic studies. Proficient in Qualtrics, UserTesting, and Figma. Passionate about understanding user needs and driving user-centered design. Strong collaborator with excellent communication and problem-solving skills.

EXPERIENCE

IBM watsonX Orchestrate Catalog, Austin — Lead UX Researcher

October 2024 – PRESENT

Led end-to-end UX Research strategy for the WXO catalog one of the largest Agentic AI catalogs in the marke with 1,000’s of pre built AI Agents
Designed and executed mixed methods research (qualitative & quantitative) to identify user pain points, validate concepts and assess product market fit.
Collaborated with PM’s, designers, and engineers to to translate insights into actionable design and development decisions, ultimately earning us a 2025 iF award.
Partnered with AI/ML teams to refine the natural language interaction model, ensuring alignment with user intent & mental models
Developed & maintained a research repository to democratize insights across cross functional teams, promoting a user-centered culture.

IBM watsonX.Data, Austin — UX Researcher (Go to Market)

December 2023 – October 2024

Designed & executed our Alpha feedback program as well as our Beta feedback program to bring watsonX.data to market.
Conducted usability testing and heuristic evaluations to identify and resolve usability issues.
Facilitated research sessions, ensuring a positive experience for participants.
Utilized Qualtrics and UserTesting to streamline data collection and analysis.
Collaborated with cross-functional teams to align research findings with business goals.
Designed & executed our Alpha feedback program as well as our Beta feedback program to bring watsonX.data to market.

IBM, Austin — Lead Business Analytics UX Researcher

July 2021 – November 2023

Overseeing Business Analytics research for Planning Analytics & Cognos Analytics.
Implementing a 4 in a box approach to design where UX Research works directly with Product Management.
Aligning priorities for the department with Executives, Business Partners, Development, & Design.
Coaching UX Designers, UX Researchers, & Product Management on best practices.

EDUCATION

Duke University, Albany — AI Product Management Certification

2024, Durham NC

Albany State University, Albany — Bachelors of Science, Sociology

August 2010 – December 2014, Albany

AWARDS

2025 iF Award Winner for WatsonX Orchestrate

Q4 award at IBM, 2024

Teacher of the Year, 2019

Top 25 researcher at ABRCMS in 5 categories, 2013

Resume